1/03/2011

Comcast From India

Since Comcast has switched over from analog to digital signal i have stopped getting my "discount" cable service. In an effort to get the free digital converter boxes i went online and somehow got connected to a live customer service person. I'm 99.9% sure that he was from India. Here's how the conversation went:


funny comcast customer support, online conversation, operator from india


SYSTEM:


Attempting to connect you with an operator...
SYSTEM:


Peter lawson has entered the conversation.
Peter lawson:


Hello, Bundle and Save with the Comcast Triple Play! It includes Digital Cable, High Speed Internet and Digital Phone.
Peter lawson:


Pleased to have you on chat. How are you doing today?
david:


hello, how can i receive the free cable box and 2 DTA boxes, i have a message saying "switching over to digital cable"
david:


do i pick them up or can they be shipped
Peter lawson:


Sure, I can assist you with that David.
Peter lawson:


May I know what are the services currently you have with Comcast ?
david:


the basic 100 channel analog service for TV, that's it
Peter lawson:


Thank you very much for that information David.
Peter lawson:


Do you have box with your cable in Comcast Services.
david:


no my tv is connected directly to the coaxial cable from the wall
Peter lawson:


Thank you very much for that information.
Peter lawson:


In order to locate the best promotions in your area, may I please have the address (including apartment or unit number if applicable) with zip code?
david:


no. i already have service and am a comcast customer, i just need the free digital converter boxes
Peter lawson:


Thank you very much for that information.
david:


you're welcome
Peter lawson:


Unfortunately you have reached the sales department, for further assistance in this matter please contact comcast customer service at 1-800-892-2253.
Peter lawson:


we are running great promotions for Internet & Phone
david:


Thank you very much for that information.
david:


is there someway i could speak to customer service online? i do not own a telephone
Peter lawson:


I apologize David , This is the only information I can provide you.
Peter lawson:


It's been a pleasure being able to assist you today. Thank you very much for visiting. Have a nice day.
david:


Good by Peter.i will miss you.
david:


Peter, are you still there?
Peter lawson:


It's been a pleasure being able to assist you today. Thank you very much for visiting. Have a nice day
david:


Peter is there some way that we can meet to discuss "great promotions for Internet & Phone"
Peter lawson:


I apologize David This is the only Information provide you.
Peter lawson:


It's been a pleasure being able to assist you today. Thank you very much for visiting. Have a nice day.
SYSTEM:


Peter lawson has left the conversation.
SYSTEM:


All operators have left the conversation. Conversation has ended!




So as you can see that was the "only Information provide you."
I tried again but same result. Larry was no help at all.


SYSTEM:


Attempting to connect you with an operator...
SYSTEM:


Larry Watson has entered the conversation.
Larry Watson:


Hello, Bundle and Save with the Comcast Triple Play! It includes Digital Cable, High Speed Internet and Digital Phone.
Larry Watson:


Pleased to have you on chat. How are you doing today?
david:


Hi. I am fine today. How are you Larry?
Larry Watson:


I am doing wonderful thank you for asking David.
Larry Watson:


How can I assist you today?
david:


Larry my cable signal is telling me that i need a "digital converter box" to be able to continue watching channels. Will you send a couple of those boxes to my house for me?
Larry Watson:


Sure, I can assist you with that David.
Larry Watson:


May I know what are the services currently you have with Comcast ?
david:


i have the basic 100 channel TV service
Larry Watson:


Do you have Box with your Cable David.
Larry Watson:


David are you there?
david:


yes Larry i'm still here. I do not have a cable box, my tv is hooked directly to the coaxial cable in the wall
Larry Watson:


Thank you very much for that information David.
Larry Watson:


We have wonderful promotions on basic digital cable packages that do not include premium channels.
Larry Watson:


In order to locate the best promotions in your area, may I please have the address (including apartment or unit number if applicable) with zip code?
david:


Larry i will give you my address and zip code ONLY if you ship me a couple of those free digital converter boxes. Deal?
Larry Watson:


David,In order to locate the best promotions in your area, may I please have the address (including apartment or unit number if applicable) with zip code?
david:


Larry i am already a "customer" i don't need any additional promotions. Even if you get me to sign up i will still need a digital converter box to see the channels. So how about you send me the boxes then i will call you back and sign up for all the promotions you got.
david:


Larry are you there?
Larry Watson:


Yes David but I need the address .
david:


Oh OK great. So after i give you my address you will ship the boxes?
Larry Watson:


Regardin new digital converter box 1-800-266-2278.
david:


Larry why can't you box up a couple and send them over to me?
Larry Watson:


In apologize for the inconvenience this is the only information that can be provided by our side for further assistance please contact 1-800-266-2278.
david:


Come on Larry, i know you got a couple laying around there in the office. Just throw a couple in a box, put 15 international stamps on them and ship them out to me.
Larry Watson:


Thanks for the Visiting have a nice day David.
Larry Watson:


It's been a pleasure being able to assist you today. Thank you very much for visiting. Have a nice day.
SYSTEM:


Larry Watson has left the conversation.
SYSTEM:


All operators have left the conversation. Conversation has ended!


Needless to say, i still don't have a Digital Converter Box.

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